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Strategic Business Metrics for the Web

Posted by Lisa Welchman 45 weeks ago

Phil Kemelor just posted a good blog post on Key Performance Indicators (KPIs) for the Web. I like the post because Phil points out the historical background of KPIs and stresses that it's not just about Web site performance but also about Critical Success Factors (CSFs) for the business.

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Europeana User Inexperience

Posted by Lisa Welchman 3 years ago

French Fries with MayoI hate to wag a finger and say "tsk tsk ." Well, I don't really hate to but I know people hate a blabber-mouth-know-it-all-busy-body.  So, I try to limit it as much as possible.  HOWEVER, when I saw

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Thought Archive

We've been thinking about Web governance for a long time. Look
in the thought archive for articles,  webinars and presentations.