guidelines

During the discovery phase of WelchmanPierpoint's Web governance consulting engagements, I ask clients to share their policy and standards documents with me. Time and again, I’m handed a document that includes a mixture of policy, standards and guidelines. I see this mixture in online documents as well. In fact, I recently came across several social–media-related documents labeled as policy, guidelines and the like, when in actuality, they were a mixture of document types – or the opposite type of what they purported to be.