Case Studies

University of Maryland Medical System

Project: Content Management System Selection

Challenge:
The University of Maryland Medical System’s umm.edu Web site boasts the most Web traffic of any US hospital. The Web team turned to us for guidance in selecting a new content management system to enhance their Internet sites and intranet site. The new system Read More »

The World Bank

Project: Governance Strategy

Challenge:
The World Bank operates Web sites in 185 countries. This presents unique challenges in defining a Governance strategy—a strategy that outlines who holds the management authority for each site.

Outcome:
We listened to the needs and challenges of the organization Read More »

Radcliffe Institute for Advanced Study, Harvard University

Project: Web Operations Management Assessment and Strategic Roadmap

Challenge:
Radcliffe Institute for Advanced Study, an interdisciplinary center for learning and scholarship based at Harvard University, needed a strategic approach for its Web site. For many years, the site was managed in a tactical way and Read More »

The United States Environmental Protection Agency: EPA.gov

Project: Web Operations Management Strategic Roadmap; Information Architecture Strategy; Web CMS Pilot

Challenge:
The EPA.gov Web site has over 500K discreet information assets. The organization was challenged to transform a federated Web management strategy (apparent in its silo’d approach to content delivery) to Read More »

American Society of Civil Engineers (ASCE)

Project: Web Governance Development and Implementation

Challenge:
The Society's Web presence grew organically over the last decade and currently includes more than 130 individual domains. As a result, it became difficult to maintain consistency and to present a unified message to ASCE's Read More »

We've been thinking about Web governance for a long time. Look
in the thought archive for articles, webinars and presentations.