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Many Organizations Still Struggling with Web Policies and Standards

Last week I had the pleasure of supporting Lisa Welchman in the delivery of several Masterclasses; one in London, the other in Copenhagen. I was thrilled to see so many folks turning out to talk about Web Operations Management, and more specifically Web Governance. It is exciting to see organizations turning to a long-term... Read More »

Watch Out! Your Web Site Links Could Get You Sued

We seem to be a litigation-happy society these days, but that is hardly news. Except when it seems individuals and companies are being sued for linking from their Web sites, to those of other companies or public institutions, as reported on Slate this week. While this story points to the threshold on filing a lawsuit can be... Read More »

Getting Your Language Right: 10 Considerations for the Multilingual Site

We have all been talking about the White House Web site redesign, but the discussion of multilingual content on the site has been a bit muted. A quick peek at the site will reveal that yes, content has been translated into Spanish (see the Spanish version of the site) but the navigation persists in English. Unfortunately,... Read More »

Top Ten Signs You May Have Poor Web Governance

A former colleague, the newly named Web Program Manager at her organization, called me this morning and asked me to tell her about Web Governance.  I realized that I usually talk about what good Web Governance is, and how to achieve it. So, in a bit of an inverse, here are some indicators you may have poor Web Governance... Read More »

Telling the Federal Government Story of Coming Together

The rotating tag line reads: “People are criss-crossing the country and the world to celebrate the holidays with friends and family.  Tell us your story of coming together.”  What seems rather reminiscent of a call to answer a survey in USA Today’s Travel section, is actually a call for input on... Read More »

SharePoint and Web Governance: A Fit Pair

I have been thinking about Web governance and SharePoint this past week. For the first time in my career, I saw a well-managed SharePoint implementation with ample (read several hundred), well-structured sites. The implementation was easy to maintain I heard, all sites had consistent and good navigation (gauged by usability... Read More »

The First Rule of Web Governance: Do Not Harm

There is a principle of "do not harm" in life. But as doctors for the Web, we all line up promising to fix the ailments that disrupt the organization and cause agony amongst all ranks, most notably perhaps with on-the-ground soldiers, the Web Team. What is often hard to comprehend is that organizations, especially... Read More »

Thought Archive

We've been thinking about Web governance for a long time. Look
in the thought archive for articles,  webinars and presentations.

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