Our Blog

Become an "Undercover Boss" on Your Company's Web Site

Christine Pierpoint | October 4, 2010 | 2 comments | Category: Web Strategy

Recently I happened to catch a relatively new program called, "Undercover Boss" on CBS. If you're not familiar (which I wasn't), it's a show that originated in the UK in which senior-level executives disguise themselves and spend the week working the front lines of their organization. The episode featured... Read More »

A 360 degree look at Social Media Policy

Christine Pierpoint | September 28, 2010 | 1 comments | Category: Web Governance

To tweet or not to tweet? That seems to be the question in a lot of organizations today. It's certainly top-of-mind for web, communications and IT managers, and increasingly we're hearing from privacy, ethics, HR and legal counsel as well. Everyone wants to know how to govern social media in the enterprise. Our view... Read More »

Federal Register 2.0 is the Real Deal

Christine Pierpoint | July 28, 2010 | 1 comments | Category: Web Governance

To anyone who thought government is too big, too set in its ways to truly embrace Web 2.0, I say, "phooey." On July 26, just in time for it's 75th anniversary, the Office of the Federal Register rolled out Federal Register 2.0. Perhaps the "2.0" name isn't all that innovative, but the site itself... Read More »

The Gov 2.0 Conundrum

Christine Pierpoint | July 27, 2010 | 0 comments | Category: Web Governance

Without a doubt, there's a lot to be gained when government leverages Web 2.0 tools to provide better communications and service. But for every success story there seems to be an equal number of roadblocks preventing public servants from venturing into Gov 2.0. Last week there was a Congressional hearing before the... Read More »

Web Governance is not for Weenies

Christine Pierpoint | July 14, 2010 | 1 comments | Category: Web Governance

I had a great time giving a workshop on Web Governance in the Federal sector earlier this week. It's always rewarding to spend a day sharing best practices and lessons learned with Web managers and this workshop was an especially good one. We got to roll up our sleeves, pull apart some Web governance models, and discuss... Read More »

A Message to Fellow Gen Xers: The Web Isn't Cool Anymore

Christine Pierpoint | April 22, 2010 | 4 comments | Category: Web Team

The other day I was giving a presentation to a client and, in the midst of describing my background, realized that most of the people in the room were still in middle school when I started my career in the Web. It's times like this that I step back and remind myself that the mainstream Web has been around for more than... Read More »

Enabling the Web Team Enables Business

Christine Pierpoint | February 1, 2010 | 3 comments | Category: Web Strategy, Web Governance, Web Team, Web Measurement

I'm a sucker for "best of" and "top 10" lists. I enjoy them for the kernels of knowledge that I can file away for future reference. You never know when practical tidbits like, the Top 10 Herbivores You Probably Want to Avoid, may come in handy. Recently I've been ruminating on one list in... Read More »

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